Frequently Asked Questions

Answers to common questions about our products, shipping, and returns. Can't find what you're looking for? Get in touch.

Shipping & Delivery

How long does shipping take?

Standard shipping takes 7–14 business days worldwide. Express shipping takes 3–7 business days. Business days exclude weekends and Sri Lankan public holidays. Read our full shipping policy →

Do you ship to my country?

We ship globally to 40+ countries. All available destinations are shown at checkout.

Can I track my order?

Yes — visit our Track Order page anytime with your order number and email address. Track your order →

Products & Quality

Are your products really organic?

Yes — all products are USDA and EU certified organic, third-party lab tested for every batch, with no fillers, additives, or preservatives.

Where are your products sourced from?

Our Moringa Powder and Dried Blue Lotus Flowers are hand-harvested from small farms in Sri Lanka's Northern Province and highland lakes. Read our story →

How should I store my order?

Keep your Moringa Powder or Blue Lotus Flowers in an airtight container, away from direct sunlight and moisture, to preserve potency and flavour.

Orders & Returns

What is your returns policy?

We accept returns within 7 days of the delivery date for unopened, unused items in their original packaging. Read our full returns policy →

How long do refunds take?

Once we receive and inspect your returned item, refunds are processed within 10 business days. Bank processing may add a further 3–5 days.

Can I change or cancel my order?

Contact us as soon as possible after placing your order. If it hasn't shipped yet, we'll do our best to update or cancel it for you. Contact our team →