1. Where we ship
We ship worldwide to 40+ countries from our facility in Sri Lanka. Available destinations are shown at checkout.
- United States
- United Kingdom
- Australia
- Canada
- UAE
- Singapore
- Sri Lanka
- Germany
- France
- Netherlands
- Japan
2. Shipping methods and times
| Method | Timeframe | Cost |
|---|---|---|
| Standard Shipping | 7–14 business days | Free on orders over $75 $9.99 on orders under $75 |
| Express Shipping | 3–7 business days | $24.99 (all orders) |
Business days exclude weekends and public holidays in Sri Lanka.
3. Processing time
Orders are typically processed and dispatched within 1–3 business days of payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
4. Tracking your order
Once shipped, you will receive an email with your tracking number and carrier information. You can also track your order at any time on our Track Order page.
5. Customs, duties and taxes
International orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the recipient and are not included in our prices or shipping fees.
We are not responsible for delays caused by customs processing. We declare all shipments accurately as required by law and cannot mark orders as 'gifts' to avoid import duties.
6. Delivery issues
Lost packages: If your order shows as delivered but you haven't received it, please first check with neighbours and your local post office. If still missing, contact us within 7 days of the delivery date at hello@glourra.com
Damaged packages: If your order arrives damaged, please photograph the packaging and product immediately and contact us within 48 hours at hello@glourra.com. We will arrange a replacement or refund.